Shipping policy

Shipping Policy

Every order is shipped from Japan with full tracking and insurance. We work with established international delivery services and currently ship to 38 countries and regions, selecting the most suitable service for each destination and order — so the service used may vary, but the standard of care does not.

Shipping Rates

Shipping is calculated at checkout based on the weight, size, and destination of your order.

All items — masks and paper craft kits alike — are charged at the actual rate for their combined weight and destination. Items ordered together are shipped together, with a single shipping charge for the whole order.

Delivery Time

We process and ship orders every weekend. Every item comes directly from its maker or our own Tokyo shop — genuine, officially sourced pieces, never resale.

• Kitsune masks (Komendo) — as an authorized Komendo retailer, we order your mask directly from the maker once a week. Your mask usually dispatches within 1–2 weeks. In the rare case the maker has no stock available, we will cancel the order and issue a full refund in our weekend processing.
• Paper craft kits (Hayashi Takeo) — kits in stock are dispatched in our weekend processing right after your order. If a kit is out of stock, it is freshly made by the maker and dispatches in about 2 weeks.
• That Face masks — made to order and typically dispatched within about 3 weeks.

Orders containing multiple items are shipped together once all items are ready. Transit time after dispatch is typically one to two weeks depending on the destination and customs processing. You will always receive a tracking number by email once your order leaves us.

Customs & Import Duties

International orders may be subject to import duties, taxes, or customs fees determined by your country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. They are typically collected by the delivery service or customs office at the time of delivery.

Customs policies vary widely by country — if you are unsure what to expect, we recommend checking with your local customs office before ordering. Where a destination's regulations require duties to be arranged before shipping, we will contact you individually so there are no surprises.

Tracking

All orders ship with tracking. A tracking number is emailed to you as soon as your order is dispatched.

Questions

If you have any questions about shipping to your country, please contact us — we are always happy to help before you order.