Refund & Return Policy

Thank you for shopping with KAMENYA OMOTE.

Because many of our products are handmade, made-to-order, or produced in limited quantities, please read the following policy carefully before placing your order.

Returns

We accept returns only if the item arrives damaged or if an incorrect item was shipped.

To request a return, please contact us within 7 days of receiving your order and include photographs of the item and packaging.

Returned items must be unused and in their original condition.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom-made or personalized products

• Made-to-order items

• Items damaged through normal use, misuse, or improper storage

• Items returned without prior authorization

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to the original payment method.

Please note that original shipping charges are non-refundable unless the return is due to our error.

Order Cancellation

Orders for in-stock items may be canceled before shipment.

Orders for made-to-order or custom products cannot be canceled once production has begun.

Kitsune masks are sourced weekly from the maker, Komendo. If the maker's stock turns out to be unavailable, we will cancel your order and issue a full refund. Refunds are processed in our weekend cycle.

Shipping Damage

If your package arrives damaged, please contact us as soon as possible and include photographs of:

• The damaged item

• The shipping box

• Any protective packaging materials

These photographs may be required for insurance claims with the shipping carrier.

Contact

If you have any questions regarding returns or refunds, please contact us through our contact form or by email.

Thank you for supporting traditional and contemporary Japanese mask culture.