FAQ

Shipping

We ship worldwide from Japan with full tracking, reaching 38 countries and regions. Shipping is calculated at checkout by weight, size, and destination. Prices include tax, but not the import duties or taxes your country may charge: if customs bills duties or import taxes, these are paid by the recipient upon delivery. For details, and how mixed orders are charged, see our Shipping Policy.

Delivery Time

We process and ship orders every weekend. Kitsune masks are ordered directly from the maker, Komendo, once a week and usually dispatch within 1–2 weeks — if the maker has no stock available, we cancel and refund in full during our weekend processing. Paper craft kits ship in our weekend processing if in stock, or in about 2 weeks if freshly made to order. That Face masks are made to order and dispatch in about 3 weeks. Orders with multiple items ship together once everything is ready.

Authenticity

KAMENYA OMOTE is an authorized retailer of Komendo. Every kitsune mask is ordered directly from the maker — a genuine, officially sourced piece, never a resale item. Paper craft kits come directly from their maker, Hayashi Takeo, and That Face masks are our own original product.

Returns & Refunds

We accept returns only if your item arrives damaged or an incorrect item was sent. Please contact us within 7 days of receiving your order with photographs of the item and packaging. Made-to-order and custom products cannot be returned. For full details, see our Refund Policy.

Payment

We accept Visa, Mastercard, American Express, Shop Pay, PayPal, Apple Pay, and Google Pay.

Our Physical Shop

KAMENYA OMOTE is located at 3-20-5 Kyojima, Sumida, Tokyo (〒131-0046). We are open weekends only, 13:00–18:00. Hours may vary — check our website or social media for the latest schedule before visiting.

Nearest stations: Keisei Hikifune (6 min walk) / Hikifune on the Tobu Skytree Line (12 min walk).

Corporate & Custom Orders

That Face custom orders — a hyper-realistic mask of your own face — are accepted from individuals and organizations worldwide. Production requires new high-resolution photographs and 3D scan data of your face, so please contact us before ordering. Fully original commissions (original mask designs, costume masks, and other one-off pieces) are accepted from corporations and businesses only.