How to Order a That Face Mask: Timeline and Common Questions

A That Face mask is made to order, dispatches in about three weeks, and ships worldwide from Japan with tracking to 38 countries and regions. Prices include Japanese tax, but any import duty or tax charged when the parcel arrives is paid by the recipient. This guide covers the practical side of ordering — timeline, shipping, and the questions we're asked most — rather than the project itself, which we cover separately.

How long does a That Face order take?

Every ready-made That Face mask in our That Face collection is made to order rather than pulled from finished stock. From the time your order is placed, production and dispatch take about three weeks. This is longer than our other mask categories: kitsune masks, sourced weekly from the maker Komendo, typically dispatch within one to two weeks when in stock, and that difference comes down to how each piece is produced. A That Face mask is built individually for your order; nothing is sitting ready-made on a shelf.

If you are ordering for a specific date — a shoot, an event, a performance — build the three-week production window into your planning and order earlier rather than later.

What happens after you order?

Once your order is placed, it enters production. There is no separate confirmation step to complete on your end; the mask is produced and prepared for shipping within the timeline above. Because every piece is made to order, That Face masks are excluded from our standard returns policy in the same way as other made-to-order and custom products — so it's worth being confident in your choice before ordering, and reaching out to us first if you have questions about a specific piece.

Where do you ship, and who pays customs?

We ship worldwide from Japan with full tracking, reaching 38 countries and regions. Shipping cost is calculated at checkout by weight, size, and destination. The listed price includes Japanese tax, but it does not include any import duty or tax your country may charge on arrival — those are billed to, and payable by, the recipient when the parcel is delivered. This is standard for international orders from Japan, but it catches people off guard if they aren't expecting a separate bill from their own customs authority, so we flag it clearly here.

Orders are processed and shipped every weekend, which is also when our physical shop in Kyojima, Sumida is open to visitors.

Ordering a That Face mask alongside other pieces

If you order a That Face mask together with items from a different category — a kitsune mask or a paper craft kit, for example — the whole order ships together once everything is ready, rather than in separate parcels as each piece is completed. In practice, that means a That Face mask sets the pace for the order: since it takes the longest to produce at roughly three weeks, anything ordered alongside it will wait for that timeline rather than shipping early on its own. If timing matters and you want a faster item sooner, it's worth placing that as a separate order instead of combining it with a That Face piece.

Can I have a mask made of my own face?

That Face custom orders — a hyper-realistic mask of your own face — are accepted from individuals and organizations worldwide. Production requires new high-resolution photographs and 3D scan data of your face, so please contact us before ordering. Fully original commissions (original mask designs, costume masks, and other one-off pieces) are accepted from corporations and businesses only.contact us for details. We haven't published pricing or a step-by-step process for custom commissions here — reach out directly and we'll walk you through what's involved for your specific case.

How do you pay, and what if something arrives damaged?

We accept Visa, Mastercard, American Express, Shop Pay, PayPal, Apple Pay, and Google Pay at checkout. On the rare occasion something arrives damaged, or the wrong item was sent, contact us within 7 days of delivery with photographs of the item and its packaging. As with our other made-to-order and custom products, That Face masks aren't eligible for a change-of-mind return once production has started — the damaged-or-incorrect-item process is separate from that, and still applies.

What are you actually receiving?

Each listing in the That Face collection is a specific, individual design — check the listing itself for exactly what's shown and included before you order, since designs and availability change as new pieces are added and others sell out. If you're browsing more broadly and want to compare against our other mask categories, our kitsune fox masks and paper craft kits are built and shipped on a different timeline than That Face, which is worth knowing if delivery date matters to your decision.

FAQ

How long before a That Face order ships?

About three weeks from when you place the order, since each mask is made to order rather than shipped from finished stock. Build this into your timing if you need the mask by a specific date.

Do you ship internationally, and who pays import tax?

Yes — we ship worldwide from Japan with tracking to 38 countries and regions. The listed price includes Japanese tax, but any import duty or tax charged by your own country on arrival is paid by the recipient, not included in the original order.

Can I order a mask of my own face?

That Face custom orders — a hyper-realistic mask of your own face — are accepted from individuals and organizations worldwide. Production requires new high-resolution photographs and 3D scan data of your face, so please contact us before ordering. Fully original commissions (original mask designs, costume masks, and other one-off pieces) are accepted from corporations and businesses only.